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When access to your property or tanks is more difficult than expected or is the norm, one or more additional difficulty fees might apply to allow for the additional time it takes to get your water to you and where you need it.
You will be advised by the team if this is the case and how many Additional Difficulty fees might apply to your delivery.
To avoid this fee the easiest way is to review the setup of your tanks to ensure a simple fill method is available to our drivers.
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When you order a product from us, generally it will be delivered by one of our team in one of our vehicles. Please note the driver will make a decision on where they can deliver your product. We try to get it exactly where you want it, but please understand sometimes our vehicles cannot risk going into some of the places we are asked to go.
We will deliver your order in the next available delivery slot. Please add a note on your order with any preferences. You will receive an SMS with the delivery slot.
Generally, yes! With exceptions being around large/bulk garden supply deliveries. If unsure give us a call!